Refund Policy

TopNet Digital Business Cards Refund Policy

Free Trial Periods & Cancellation

We offer fully functional free trials so you can evaluate our digital business cards before committing. Your trial period depends on your selected plan:

• Premium Plan: 10-day free trial
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• Team Plan: 14-day free trial
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If you cancel your subscription before the end of your respective 10-day or 14-day trial period, your payment method will not be charged.

Post-Trial Refunds

Because we provide a 10-day or 14-day evaluation period, we generally do not offer refunds once the free trial has expired and your payment method has been billed for your first subscription cycle.

Monthly and Annual Subscriptions

• Monthly Billing: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle. You will not receive a refund or prorated credit for the remainder of that month, but you will retain access to your digital cards until the cycle ends.
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• Annual Billing: If you select an annual plan and forget to cancel before your yearly renewal date, please contact our support team within 72 hours of the renewal charge. We evaluate accidental renewal refunds on a case-by-case basis.
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How to Cancel

To prevent a charge at the end of your 10-day or 14-day free trial, log into your TopNet dashboard, navigate to Settings > Billing, and click Cancel Subscription prior to the trial expiration date.

Exceptions

If you experience prolonged technical issues caused by our platform (such as extended downtime affecting our 99.99% uptime guarantee) that prevent you from using your digital business cards, please contact our support team to request a prorated credit or refund.